Terms and Conditions

1. Definitions

  • 1.1. General Terms and Conditions: these General Terms and Conditions.
  • 1.2. Myra & Mush: Agreement is entered into with Myra & Mush, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 97999369, VAT number (BTW) NL005301505B52, and having its registered office at: Gedempte Gracht 403K, 2512AM, The Hague, The Netherlands.
  • 1.3. Website: the Myra & Mush website, located at the URL www.myramush.nl (and www.myramush.com) and all associated subdomains.
  • 1.4. Customer: the natural person who is not acting in the exercise of a profession or business who enters into an agreement with Myra & Mush.
  • 1.5. Agreement: any arrangement or agreement between Myra & Mush and Customer, of which agreement the General Terms and Conditions form an integral part.

2. Applicability

  • 2.1. The General Terms and Conditions apply to all offers, agreements, and deliveries of Myra & Mush, unless expressly agreed otherwise in writing.
  • 2.2. If the Customer includes provisions or conditions in their order, confirmation, or notification of acceptance that deviate from or do not appear in the General Terms and Conditions, these will only be binding on Myra & Mush if and insofar as they have been expressly accepted by Myra & Mush in writing.
  • 2.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions will also apply, but in the event of conflicting conditions, the Customer may always invoke the applicable provision that is most favorable to them.

3. Establishment of Agreement

  • 3.1. The Agreement is concluded upon acceptance by the Customer of the offer and compliance with the conditions set by Myra & Mush.
  • 3.2. If the Customer has accepted the offer electronically, Myra & Mush will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the Customer has the right to terminate the Agreement.
  • 3.3. If it appears that the Customer has provided incorrect information upon acceptance or otherwise entering into the Agreement, Myra & Mush has the right to fulfill its obligations only after the correct information has been received.
  • 3.4. Myra & Mush may, within legal frameworks, investigate whether the Customer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the Agreement. If, upon investigation, Myra & Mush has good reason not to enter into the Agreement, it is entitled to refuse an order or request with reasons or to impose special conditions, such as advance payment, on its execution.
  • 3.5. Customers must request changes or cancellations of orders by email to hello@myramush.com and can do so no later than when orders have not yet been processed or shipped from our facility.

4. Prices and Shipping Costs

  • 4.1. All prices listed on the Website and in other materials originating from Myra & Mush include VAT and, unless otherwise stated on the Website, other government levies.
  • 4.2. The standard shipping fee for purchases within the Netherlands is €6.95 for orders up to €49. Orders with a value of €49 or more are shipped free of charge within the Netherlands. International shipping fees will be calculated at checkout.
  • 4.3. The content of the Website has been compiled with the utmost care. However, Myra & Mush cannot guarantee that all information on the Website is always correct and complete. All prices and other information on the Website and in other materials originating from Myra & Mush are therefore subject to obvious programming and typographical errors.
  • 4.4. Myra & Mush cannot be held responsible for minor color or texture deviations due to digital screen display variances.

5. Payment

  • 5.1. The Customer must make payments to Myra & Mush using the payment methods specified in the ordering process and on the Website. Myra & Mush is free to choose which payment methods it offers, and these may change from time to time.
  • 5.2. We reserve the right to correct any pricing errors on the Website. We reserve the right to correct inventory errors and out-of-stock items.

6. Delivery

  • 6.1. Once Myra & Mush has received the order, it will dispatch the products to you as soon as possible, taking into account the provisions of section 6.3 of this Article.
  • 6.2. Myra & Mush is entitled to engage third-party delivery services to fulfill its obligations under the agreement.
  • 6.3. The expected processing and shipping time for our premium jewelry collection is typically 2-3 business days from the time of order placement.
  • 6.4. The expected delivery time to addresses within the Netherlands is 1-3 working days after shipment. Once the package has been shipped, a confirmation with a tracking link will be sent to the email address provided by the Customer during the ordering process. For international deliveries, times will vary and be estimated at checkout.
  • 6.5. If Myra & Mush cannot deliver the products within the agreed period, it will notify the Customer. In that case, the Customer can agree to a new delivery date or be given the option to cancel the agreement free of charge and receive a full refund.
  • 6.6. Myra & Mush recommends that the Customer inspect the delivered products and report any defects found within a reasonable time, preferably in writing. See the Article on Complaints Procedure for more information.
  • 6.7. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products passes to the customer.
  • 6.8. In the event that products are not collected or accepted on time by the recipient and are subsequently returned to the sender by the courier, the Customer must cover any re-shipping fees or place a new order to receive the desired items.

7. Right of Withdrawal

  • 7.1. This article applies to the consumer customer who is not acting in the exercise of his profession or business.
  • 7.2. The Customer has the right to cancel the distance contract concluded with Myra & Mush within 14 days after receipt of the product, without giving any reason.
  • 7.3. The period commences on the day after the Customer, or a third party designated by the Customer in advance, who is not the carrier, has received the product.
  • 7.4. The Customer bears the direct costs of returning the item(s). Only if the entire order is returned intact, the Customer will be reimbursed for the standard original outbound shipping costs. At all times, return shipping arrangements and costs remain the responsibility of the Customer.
  • 7.5. Within the withdrawal period referred to in paragraph 7.2, the Customer will handle the product and packaging with care. The Customer will only unpack and try on the jewelry item to the extent necessary to check the nature, characteristics, and functioning of the products. The basic principle here is that this inspection may not go beyond what the Customer could reasonably do in a physical retail store.
  • 7.6. The Customer is liable for any diminished value of the product that results from handling the product that goes beyond what is permitted in the previous paragraph.
  • 7.7. We know that buying earrings online requires a little extra trust – and we appreciate yours! Under EU consumer law, items intended for pierced body parts may be excluded from returns once the hygiene seal has been broken, for health and safety reasons. That said, we want your experience with Myra & Mush to be a happy one. If you have a concern about an earring purchase, please reach out to us at hello@myramush.com and we’ll do our best to find a solution together. We handle each situation with care and on a case-by-case basis.
  • 7.8. Items must be returned intact and in their original packaging, addressed to:

Myra & Mush
Gedempte Gracht 403K
2512AM, The Hague
The Netherlands

  • 7.9. Amounts already paid by the Customer will be refunded as soon as possible, but no later than 14 days after termination of the agreement and upon receipt and inspection of the returned shipment. Refunds will be issued using the same payment method the Customer used for the initial transaction.
  • 7.10. Items cannot be directly exchanged. If the Customer wishes to receive a different item, color, or style, the Customer must return the original item for a refund and place a new order via the Website.

8. Product Quality

  • 8.1. Myra & Mush strives to ensure that all products comply with the agreement and the specifications stated in the offer, meeting reasonable requirements of soundness, durability, and usability. Where indicated in the product listing, items are crafted to premium standards including tarnish-resistant, water-resistant, and hypoallergenic properties. Please refer to the individual product description for the specific qualities applicable to each item.
  • 8.2. If the delivered product does not comply with the agreement (e.g., arrives defective or damaged), the Customer must notify Myra & Mush within a reasonable period and as soon as possible, preferably within 48 hours of discovering the defect.
  • 8.3. If Myra & Mush deems the quality complaint justified, the relevant products will be repaired, replaced, or fully refunded after consultation with the Customer. The maximum compensation, taking into account the article regarding liability, is equal to the price paid by the Customer for the specific product.

9. Complaints Procedure

  • 9.1. If the Customer has a complaint about a product (in accordance with the Article regarding Product Quality) or other aspects of Myra & Mush’s services, they must submit a complaint to Myra & Mush in writing via email to hello@myramush.com.
  • 9.2. Myra & Mush will respond to the Customer’s complaint as soon as possible, but in any case within 3 business days of receipt. If it is not yet possible to provide a definitive response, Myra & Mush will confirm receipt of the complaint within 3 business days and provide an indication of the timeframe within which it expects to provide a substantive solution.
  • 9.3. If a complaint cannot be resolved by mutual agreement, the Customer may submit the dispute to an independent dispute resolution body. For consumers in the Netherlands, this is De Geschillencommissie. A list of certified dispute resolution bodies across the EU is available at consumer-redress.ec.europa.eu.

10. Personal Data

  • 10.1. Myra & Mush processes the Customer’s personal data in accordance with our official privacy policy.

11. Other

  • 11.1. The agreement is governed strictly by Dutch law.
  • 11.2. Unless mandatory law prescribes otherwise, all disputes arising from the agreement will be submitted to the competent court in the district in the country where the customer is established, or The Hague, where Myra & Mush is established.
  • 11.3. If any provision in these General Terms and Conditions proves to be void or invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will agree on one or more new provisions in replacement, which will reflect the intention of the original provision as much as legally possible.
  • 11.4. In these General Terms and Conditions, “written” also includes communication by email, provided that the identity of the sender and the integrity of the email are sufficiently established.

Contact Details

If you have any questions, complaints, or comments after reading these Terms and Conditions, please contact us via our friendly support channel:

  • Email: hello@myramush.com
  • Business Phone: +31611040618
  • Mailing Address: Myra & Mush, Gedempte Gracht 403K, 2512AM, The Hague, The Netherlands

The above Terms and Conditions apply to all purchases made at www.myramush.nl and www.myramush.com.