Myra & Mush Complaint Procedure

Myra & Mush Complaint Procedure

At Myra & Mush, we strive for perfection in every piece, but if something isn’t quite right, we’re here to help! We want you to be absolutely delighted with your purchase.

Any errors or defects in products delivered by Myra & Mush must be reported within a reasonable time after discovering the error. It is your responsibility to indicate and, if necessary, demonstrate how the error or defect occurred. If you discover an error, please contact us immediately by email at hello@myramush.com.

Generally, as a consumer, you have a two-year warranty for defects that occur no later than two years after delivery of the product. This means you can have the product repaired, exchanged, refunded, or reduced in price, depending on the specific situation. This depends on the validity of the complaint.

How to File a Complaint

If you have an item purchased from Myra & Mush and would like to file a complaint, please follow these steps:

  1. Take one or more clear photos of the item and any damage or defects.
  2. Send an email to hello@myramush.com with:
    • Your order number
    • Your email address and phone number
    • The photos and a brief explanation of what happened
  3. We will confirm receipt of your complaint within 3 business days and work to provide a substantive response or solution as quickly as possible.

We will reimburse any shipping costs you may incur in connection with a justified complaint.

Returning Goods for a Complaint

If we ask you to return the item, please send it to:

Myra & Mush
Gedempte Gracht 403K
2512AM, The Hague
The Netherlands

Unresolved Complaints & Dispute Resolution

If we are unable to resolve your complaint together, you have the right to submit your dispute to an independent dispute resolution body:

We always prefer to resolve things directly and amicably – so please don’t hesitate to reach out to us first at hello@myramush.com. We’re here to help!