Myra & Mush Return Policy: Happiness Guaranteed!

At Myra & Mush, we want you to absolutely adore your new treasures! We handpick each item with love and care, but we understand that sometimes things just aren't quite right. No worries – we've made our return process as clear and straightforward as possible, in line with Dutch consumer law.

Your Right to Return (Herroepingsrecht) 

You have a 14-day reflection period (the 'cooling-off period') starting from the day you receive your order. Within these 14 days, you can decide that you want to return an item, no questions asked!

Once you've let us know you want to return something, you'll then have another 14 days to actually send the item back to us.

To exercise your right of withdrawal, you may use the EU model withdrawal form (as provided under the EU Consumer Rights Directive), or simply send us a clear written statement (e.g. by email to hello@myramush.com) that you wish to withdraw from the contract.

How to Initiate a Return

Ready to send something back? Here's what to do:

  1. Notify Us: Send a quick email to hello@myramush.com within 14 days of receiving your order. Please include:
    • Your Order Number
    • The item(s) you wish to return
    • Your reason for return (optional, but it helps us improve!)
  2. Prepare Your Return:
    • Please make sure the item(s) are in their original, unused condition, with all original packaging and tags attached. Just like how they arrived!
    • Pack the item(s) securely to prevent damage during transit.
  3. Send It Back:
    • Ship the package to our return address:
      Myra & Mush
      Gedempte Gracht 403K
      2512AM, The Hague
      The Netherlands

Return Shipping Costs

Please note that the costs for returning the item(s) are for your account. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Condition of Returned Items & Diminished Value

Items must be returned in their original, unused condition with all packaging and tags intact. If an item is returned showing signs of use beyond what is necessary to assess its nature, characteristics, and functioning, we reserve the right to deduct an amount reflecting the diminished value from your refund. In cases of significant damage or wear, we may be unable to process a refund at all. To avoid this, please handle items with care and return them exactly as you received them.

Hygiene Exception – Earrings & Pierced Jewellery

For hygiene reasons, earrings and other items intended for pierced body parts cannot be returned once the original sealed packaging has been opened. This exception applies under Article 16(e) of the EU Consumer Rights Directive (goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery).

If you receive earrings and wish to assess them, please do so without removing the hygiene seal or trying them on. Once the seal is broken or the item has been worn, we are unable to accept a return.

Sorry, No Returns on Personalized & Custom Items!

Because these pieces are made especially for you, with your unique touch (like those adorable dog pics and custom messages!), we cannot accept returns or offer refunds on customized or personalized items. These are one-of-a-kind treasures, created just for you, and we hope you understand!

We strongly encourage you to double-check all custom details before placing your order.

Refunds

Once we receive your returned item(s) (or once you provide us with proof of shipment), we will process your refund within 14 days.

  • We will refund the full purchase price of the returned item(s).
  • If you return your entire order, we will also refund the original shipping costs you paid — up to the cost of our standard shipping option. If you chose an express or upgraded shipping method, the difference above standard shipping is not refunded.
  • Refunds will be issued back to the original payment method used for your purchase.

Questions? We're Here to Help!

If you have any questions about our return policy or need assistance with a return, don't hesitate to reach out! Drop us an email at hello@myramush.com – we're always happy to help make your Myra & Mush experience a happy one!